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FEATURES

OmniChannel

OmniChannel

Be where your customers are, whether it is Webchat, Social Media, SMS, Email or other. if your customers use it - we are there.

PreBuilt AI Modules

PreBuilt AI Modules

Out of the Box modules that cover all of your customers’ needs; Q&A, Support Centers, Self Service support, Selling, Billing, Account Management, Content discovery and recommendation, ready to be integrated with your systems, providing minimal time to market deployment timeline

Data Security

Data Security

botique.ai supports the highest standards of authentication, data encryption, and data exchange security protocols. Don’t want your data to leave your cloud or your servers? Ask for our On-Premise installation to meet your data security needs.

Canonical Meaning Representation Language

Canonical Meaning Representation Language

botique’s Canonical Meaning Representation Language “CMRL” AI algorithm extracts “multiple meanings”, intents and entities from each user’s inputs, uses them to provide educated answers to unexpected user’s inputs, providing content while keeping the user engaged with our smart agent.

Context Based Conversation Engine

Context Based Conversation Engine

botique.ai Context Based Conversation Engine leverages context into the conversation, which means that our platform not only understands what was said, but also why it was said, where it was said, and in what context in the conversation, creating a human like conversation and responses, and providing the ultimate experience for your company’s customers.

Multi-language support

Multi-language support

botique.ai fully supports all Latin based languages and Semitic Languages (Hebrew and Arabic), our platform can even detect customer’s change of language within a conversation and automatically switches to the customer’s choice of language within the same conversation.

Business Tools Integration

Business Tools Integration

full and seamless integration into your existing enterprise and Customer service platforms, botique.ai platform provides you with an fully integrated Intelligent agent and adds a layer of Artificial Intelligence on top of your existing systems.

Audit Ready

Audit Ready

Track, log and archive all your customers conversations, interactions and activities, to improve your service, and customer experience.

Customizable Dashboard

Have Full Control over your users and conversations, a complete set of analytics and statistics to support your business decisions.

  • Our dashboard provides full control over your conversations and customer engagements, your customers can request to chat with an agent, and allows your agents to take over a chat at any needed time.
  • Make the AI speak your language - you can teach the how to answer specific questions in a way that engage your customers.
  • Analytics platform that provides an in-depth analysis of your users' behavior allowing you to provide the best experience. Data include number of customer conversations, number of customers initiating conversations, number of returning customers, and active customers, purchases made through the platform, click to ads through the platform you can export statistics about your platform’s performance, and change history, with full Audit trail.
  • Know what your customers’ are asking, what products they are ordering, and where are they having their most issues.
  • Teach the platform to answer with specific answers only whenever a new or unknown vocabulary is introduced to your systems, unlike other chatbot solutions that need hand-holding in order to respond.
  • Capture your customers unexpected questions, and easily teach the AI to answer them as new information is available on your systems.